Wednesday, August 1, 2012

Porting your existing home number to Ooma

Phone number porting is an option that allows you to transfer your existing phone number from your old phone company to Ooma.   Ooma says transferring your phone number can take several weeks to complete, but my experience was that it was much quicker.  There is a one-time charge of $39.99, but this is waived if you subscribe to one-year of Ooma Premier.  In my case, I just paid the 40 bucks.
Here are the steps:
  1. Log in to your My Ooma account and navigate to the Add-Ons tab. Select the Number Port option.
  2. Read the instructions carefully, and fill out the form on the Number Porting page with the following information:
  • The phone number you want to port
  • The type of phone number (landline, VoIP, mobile)
  • The type of broadband Internet service you have (cable, DSL, etc)
You'll also have the option to upload a copy of your most recent phone bill, which is helpful for resolving problems that may arise during the porting process.  To be honest, I can't remember if I did this or not.
  • You will then be asked to fill out an online Letter of Authorization (LOA) form. This document authorizes Ooma to begin the process of porting your phone number from your current carrier. The information requested on this form must match the information that is on record with your current phone company. Errors or discrepancies on this form can cause delays in your port, so double-check your input against your phone bill.
  • Once you've completed your LOA, the "porting" item will be added to your shopping cart. You'll need to "check out" to complete the process.  Note that this is true even if you are getting a free port because of an Ooma Premier subscription.
Once you've done the steps above, you can track the progress of your port on the website (see step 1).  Below is my actual data:
image
Note that a lot of times the delay is caused by your current phone provider--I guess they are not too motivated to see you leave.