Here are the steps:
- Log in to your My Ooma account and navigate to the Add-Ons tab. Select the Number Port option.
- Read the instructions carefully, and fill out the form on the Number Porting page with the following information:
- The phone number you want to port
- The type of phone number (landline, VoIP, mobile)
- The type of broadband Internet service you have (cable, DSL, etc)
- You will then be asked to fill out an online Letter of Authorization (LOA) form. This document authorizes Ooma to begin the process of porting your phone number from your current carrier. The information requested on this form must match the information that is on record with your current phone company. Errors or discrepancies on this form can cause delays in your port, so double-check your input against your phone bill.
- Once you've completed your LOA, the "porting" item will be added to your shopping cart. You'll need to "check out" to complete the process. Note that this is true even if you are getting a free port because of an Ooma Premier subscription.
Note that a lot of times the delay is caused by your current phone provider--I guess they are not too motivated to see you leave.